RETURN POLICY
At Trucozie Home, your satisfaction is our priority. We design our vacuums to deliver quality, durability, and excellent performance, but if for any reason you are not fully satisfied with your purchase, our Return Policy provides clear guidelines to ensure a simple, fair, and transparent process.
1. General Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify, items must be unused, in original condition, and returned with all packaging, manuals, and accessories.
Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
For health and hygiene reasons, certain items cannot be returned once opened or used:
Products that have been used, assembled, or show visible wear.
Replacement parts or accessories that have been unsealed or installed.
Customized or special-order items.
3. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, notify us within 7 days of delivery.
Trucozie Home will cover return shipping and either replace the item or issue a full refund.
Photos or videos may be requested to speed up resolution.
4. Return Process
To request a return, please contact our support team:
Email: support@trucoziehome.com
Phone: +1 (705) 910-3190
Provide your order number and reason for return. Our team will share return instructions and, if applicable, a prepaid return label. Please repackage the product carefully in its original packaging.
5. Refunds
Refunds are issued once your return is received and inspected.
Approved refunds will be sent to the original payment method.
Please allow 7–10 business days for funds to appear.
Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
Defective, damaged, or incorrect items may be exchanged within 7 days of delivery.
If a replacement is unavailable, a refund will be provided.
7. Return Shipping Costs
If the return is due to Trucozie Home’s error, return shipping will be covered by us.
If the return is due to customer preference (e.g., change of mind), the buyer is responsible for return shipping costs.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit card company or payment provider.
If still unresolved, contact us at support@trucoziehome.com.
9. International Orders
International customers follow the same guidelines, though return shipping costs may vary depending on location.
10. Customer Support Guarantee
At Trucozie Home, we are committed to supporting you every step of the way. If you have questions, contact us:
Email: support@trucoziehome.com
Phone: +1 (705) 910-3190